Faq

If You’ve Got Questions. We’ve Got Answers!

Frequently Asked Have Any Questions?

A: By far the most regular complaint of swimming pool owners is algae. This is because the algae is visible and unsightly. There are over 21,000 species of algae known to man but only a fraction of these are encountered in swimming pools.

Most pool owners have similar complaints about their pool water problems and say things like: “My swimming pool always turns green with algae!”, “My eyes and nose burn when I swim and I can smell the chlorine,” or “The swimming pool water is cloudy. How do I know if the water is safe for my kids?”

A: Prevention is better than cure. Adequate levels of free chlorine will prevent algae from growing out of control. When algae growth is noticed, it requires harsh treatment. Usually shock treatment with chlorine or an algaecide is recommended. If the pool has a mineral sanitiser such as the Pool Wizard installed, algae growth is a sign that you need a refill. Algae cannot grow in water sanitized with the Pool Wizard,  provided the water is properly balanced.

In ensuring a clean, clear swimming pool, our efforts are concentrated in two major areas: maintaining or adjusting the chemical balance of the pool water, and removing the unwanted dirt and foreign particles from the swimming pool.

A: Algae does not cause disease. It is a plant that turns sunlight and carbon dioxide into food and provides nutrients for bacteria which can then multiply rapidly (and may cause illness). When there is algae present in the pool water, the chlorine is used up rapidly trying to combat its growth. This process has a tendency to raise the pH, thus decreasing the efficiency of the remaining free chlorine.
A: Unchecked algae growth can turn the swimming pool cloudy or make the pool water green and results in foul odours and tastes. Black algae, which is more difficult to control than green or blue-green algae, can also stain the swimming pool’s walls and floor.

If you are facing an emergency or require urgent repairs, it's crucial to contact the appropriate emergency services or qualified professionals who can provide immediate assistance.

A: In order to determine how much of each chemical you might need to balance the pool water chemistry, we provide some swimming pool calculators to take out the guess work.

A: According to the results of the pool water tests, we may need to add chemicals to bring the pool water back into the ideal balance for swimmer safety and visual clarity.

We are required to regularly adjust the pH and chlorine levels as these tend to fluctuate according to the weather conditions and swimming pool use.

It is extremely important to adjust the pH before adding the chlorine. When the pH is 8.0 the chlorine is only 20% effective and at a pH of 8.5 the chlorine is only 8% effective. Chlorine becomes overactive when the pH is lower than 7.0.

A: Despite a balanced pool water system, the swimming pool can sometimes become cloudy and lose its sparkle. This is usually a result of minute suspended particles of dirt in the water that are too small to be trapped in the filter. These particles can usually be cleared using a flucculants / coagulant,  which clumps them together, allowing them to be removed from the pool. One of the effects of the Pool Wizard is a coagulant action, making the use of flocculants or coagulants redundant when a Pool Wizard is installed